Support

Answers to the common questions. For anything else, write to onwind@faispace.com.au and you'll get a reply from a person.

In the app

More › User guide covers every screen and is searchable. More › Issues and ideas is the public board for bugs and suggestions; vote for what matters to you.

The wind looks wrong

The big number is a blend of forecast models and nearby stations for that spot. Open Why this verdict? on Now to see what the stations are measuring against the models, and the confidence row to see every source. Near coasts and hills the models disagree most; the spread shown is the honest part. The trend graph shows what was forecast the day before against what was measured.

It says TOO LIGHT when it's clearly on

Check your range under More › My wind range, then look at the station line on the trend. If stations read higher than the models, a sea breeze has probably beaten the forecast. Once a day of readings has been scored, turn on Tune the forecast to this spot under More › Sources and accuracy.

Tracking stopped, or the clock froze

Keep OnWind's location permission on "While Using the App" and leave the app open when you lock the phone. If the battery dies or the app is closed mid-session, the track is kept and offered back next time you open the Track tab.

I can't send from the board

The first time you post, the app asks you to accept the board rules. If a post disappears, it may have been reported; write to us if you think that was wrong.

Deleting your data

Everything except board posts lives only on your phone: More › Settings › Saved on this phone has Clear buttons, and deleting the app removes it all. To remove a board post or comment, email us with your nickname and what it said.

Widgets don't update

Widgets refresh about every half hour, when iOS allows. Open the app once after installing so the widget knows your spot; if it shows "Open the app", do that and wait a moment.

Safety

OnWind is a planning aid, not a safety service. Check the Bureau of Meteorology's coastal waters forecast and warnings, tell someone where you're going, and don't go out alone in offshore wind.